My Nightmare with WPC Import Customs—Until GreenLuck Fixed It All

As an importer of building materials in São Paulo, Brazil, I’ve dealt with my fair share of headaches—but nothing stung more than constant customs detentions for my WPC shipments.

For over a year, every time my containers arrived at the port, they’d get held up. Why? Incomplete certificates. Before, my old supplier would send CE or RoHS documents at the last minute, and half the time, they’d miss the certificate of origin or mix up product specs. I’d spend 3–5 days scrambling to chase them for missing papers, begging customs to not fine me for delays. Once, a detention dragged on for two weeks because the formaldehyde test report was outdated. By the time the goods cleared, my client had already found another vendor—and I lost a $20,000 order. I was tired of apologizing, losing money, and feeling like I had no control over my own business.

I started searching for a new WPC supplier online, typing in “reliable WPC exporter with complete customs docs” late one night. That’s when I found GreenLuck’s website. Their page highlighted “full customs clearance support” and mentioned they work with Brazilian importers—so I sent an inquiry, skeptical but desperate.

Within 24 hours, a GreenLuck Business Manager named Maggie emailed me. I poured out my frustration: the detentions, the lost clients, the wasted time on paperwork. She didn’t just sympathize—she gave a step-by-step plan.

First, she asked about Brazil’s specific customs requirements (like needing Portuguese-translated certificates, which my old supplier never offered).

Then, she promised GreenLuck would prepare *all* docs in advance: CE, RoHS, certificate of origin (Form A, which helps with Brazilian tariff reductions), and even a pre-shipment inspection report from SGS. For my first order—2 containers of outdoor WPC flooring—I held my breath.

A week before shipment, Maggie sent me scanned copies of every document. I checked them against Brazil’s customs checklist: no gaps, no typos, even the Portuguese translations were there.

Then, she mentioned their packaging complies with ISPM 15—heat-treated wood pallets that don’t need fumigation. My old supplier used uncertified pallets, so I’d always paid $300 extra for fumigation.

This time, I saved that cash.

When the containers arrived in Santos Port, I crossed my fingers as my customs broker submitted the docs. An hour later, he texted: “Cleared. No issues.” I couldn’t believe it—no detention, no last-minute calls, just smooth sailing. That was a year ago.

Since then, I’ve ordered 8 more times from GreenLuck. Not once has a shipment been detained. I’ve saved hundreds on fumigation and thousands on delayed orders.

My clients trust me again, and I finally feel like my business is growing—not just surviving. If you’re a Brazilian importer tired of customs nightmares, do yourself a favor: reach out to GreenLuck. They don’t just sell WPC—they sell peace of mind.

— Carlos, Importer in São Paulo, Brazil